Service Operations Manager (Treasury Tech) - Vienna

Service Operations Manager; process optimisation; customer onboarding; SaaS, TMS; data and reporting; Vienna hybrid; €75K+

You take ownership of improving and scaling core service operations. Your goal is to streamline processes, support Professional Services in delivering high quality work and ensure customers experience a smooth and efficient onboarding.

• Analyse and optimise service operations processes with a focus on efficiency and consistency
• Develop standard operating procedures and clear guidelines for Professional Services
• Support project managers and solution consultants through structured processes and materials
• Oversee the customer onboarding journey and ensure a high quality and timely transition into live operations
• Collect and analyse operational data to identify trends and improvement opportunities
• Prepare operational reports and performance metrics for senior management
• Work closely with Sales Operations, Product and Professional Services to ensure a seamless customer journey
• Develop and deliver internal training to strengthen service operations capabilities
• Ensure compliance with relevant regulations and security requirements in all operational processes

You bring experience in service operations, process improvement or project management ideally in a SaaS or professional services environment. You work analytically and structured and you enjoy improving processes that impact the whole organisation. Experience in treasury or finance related software projects is an advantage but not required.

You communicate clearly, collaborate well with different teams and feel comfortable creating structure in a growing organisation. Experience with CRM systems such as Salesforce is beneficial. Fluent English is required. Additional European languages are a bonus (especially German).

Our client is a leading European provider of treasury and cash management solutions, driving its international expansion forward. The company offers modern SaaS solutions that simplify financial processes and create transparency. In a dynamic, growth-oriented environment, you will work closely with international colleagues and actively shape the development of the DACH region. Openness, team spirit, and personal responsibility define the corporate culture.

The salary starts at 75.000 EUR depending on experience and qualifications.
The selection process includes interviews with HR and senior service leaders followed by a security check.

Vienna